Terms of sale
Article 1 – Duration of stay:
The customer signs the contract for a fixed period. He can’t invoke any circumstances to stay longer.
Article 2 – Conclusion of the contract:
The online reservation becomes effective once the customer has guaranteed it by valid credit card. The total ammount of the stay is immediatly withdrawn.
Article 3 – Cancellation by the customer:
60 days before the booking : credit note of 100% on a next stay. Between 60 and 15 days before the booking:credit note of 50% on a next stay. Less than 15 days before the booking:the total of the reservation remains due.
Article 4 – Cancellation in case of force majeure:
In case of cancellation due to force majeure (attack, weather phenomenon, epidemic, strike, etc.) the Country Lodge cannot be held responsible and the entire reservation remains due.
Article 5 – Arrival and departure:
The customer is greeted on the specified day from 3 p.m. and until 8 p.m. In case of a late arrival, the customer must notify the owner. The cabin/lodge must be vacated by 11am.
Article 6 – Payment:
Payment is due to the Country Lodge by credit card, only on our website.
Article 7 – Tourist tax:
The tourist tax is a local tax that the customer must pay to the owner. Then, the owner transfers it to the French Public Treasury.
Article 8 – Use of cabins/lodges or common spaces:
The customer must respect the peaceful character of the place, make use of it in accordance with their destination. He undertakes to return the accommodation in good condition.
Article 9 – Animals:
The contract specifies that the customer cannot stay in the company of a pet.In case of non-respect of this clause by the customer,the owner can refuse the animal. This refusal can’t be considered as a modification or termination of the contract at the initiative of the owner. In case of the customer’s departure, the price corresponding to the cost of accommodation remains due to the owner.
Article 10 – Capacity:
The contract is established for a specific number of people. If the number of customers exceeds this number, the owner is able to decline the additional customers. This refusal can’t be considered as a modification or a break of the contract at the initiative of the owner. In case of departure of these additionnal customers, the price corresponding to the cost of the accommodation remains due to the owner.
Article 11 – Insurance:
The customer is responsible for all damages caused by him. He must therefore check whether his main housing contract provides for resort extension (vacation rental). The customer certifies that he is covered by civil liability insurance covering his own responsibility and the responsability of the persons accompanying him. It is up to him to take out cancellation insurance with his company.
Article 12 – Disputes:
It is recommended to contact the French Tourist Office which will intervene to promote an amicable settlement of dispute. The complaint must be made within the first three days after arrival for any dispute concerning the inventory or the description, at the end of the stay for all other disputes.For all disputes that arise from the execution or interruption of this contract, only the Courts of the jurisdiction of the location of the rental are competent.
Article 13 – Complaints:
Any complaint must be sent by postmail with aknowledgement of receipt to the hotel before 10 days after the date of departure. After this period, no complaint can be taken into account.